About the Ombuds Office

The Ombuds Office is a safe place to discuss your concerns.

• If you are unsure about how an Institute policy or procedure applies to your situation
• If you feel that you have been unfairly treated by anyone on campus
• If you have a problem that requires someone to help negotiate a solution, or help facilitate communication between yourself and others
• If you have a dilemma and don't know where to turn
• If you feel that any Institute policy, procedure, or regulation has been applied unfairly or erroneously, or is itself fundamentally unfair
• If you think you have experienced harrassment or discrimination based on race, gender, sexual orientation, or other basis

• Listen to you
• Be available to discuss unusual or sensitive problems
• Provide answers to your questions or assist you in finding someone who can
• Help analyze your situation and identify and evaluate options for responding to it
• Counsel and provide assistance to members of the Caltech community in cases of injustice, discriminiation or harassment of any kind
• Facilitate discussions and mediate between individuals or groups in a dispute or problem situation
• Investigate a complaint, including interviewing involved parties and reviewing Institute records and documents
• Assist with problems that have not been resolved by other offices
• Provide you with referrals to other Caltech or community resources or programs
• Be responsive to campus health, safety, and ethical concerns
• Identify problem areas faced by students, staff, and faculty and recommend changes in policies or procedures when necessary
• Bring a complaint to the attention of the appropriate Institute officials if needed
• Promote fair and equitable treatment for all members of the Caltech community

We appreciate your feedback!